In an effort to provide reliable and on-time baggage service, Delta Air Lines is currently conducting an experiment with a new 20-minute baggage guarantee.
Whether or not to check your bag for your flight has become a hot topic, with many travelers opting to travel with carry-on luggage only. Although there are many reasons for not checking your bag, one major deterrent is the amount of time involved in reclaiming it at the end of your journey. In an effort to provide reliable and on-time baggage service, Delta Air Lines is currently conducting an experiment with a new 20-minute baggage guarantee.
The airline is guaranteeing that passengers’ checked bags will arrive on the carousel within 20 minutes of deplaning a domestic flight. The guarantee covers all itineraries where the last leg is a domestic flight, including those operated by Delta’s regional Delta Connection affiliates.
Until March 31, 2015, any passenger who hasn’t received their bag on time can fill in a form to receive 2,500 SkyMiles. You must be a SkyMiles member at time of travel. You’ll have three days to complete the online form, after which Delta will check the details, determine your eligibility and award the miles.
While this is a short-term experiment, Delta will use the information to evaluate if—or how—such a guarantee could be implemented on a permanent basis. This makes Delta the second big U.S. airline to offer such a guarantee as Alaska Airlines has long offered a 20-minute baggage guarantee.